FREQUENTLY ASKED QUESTIONS

How can I contact the American Completion Tools web store?

To contact American Completion Tools web store visit our contacts page

Email: sales@americancompletiontools.com

Call us at 1.817.790.6608

Or, send a letter to:

American Completion Tools Incorporated

3084 S. Burleson Blvd

Burleson, TX 76028

Do I need a user account to place an order?

You can checkout as a guest without establishing an account. However, establishing an account will allow you to access past orders, reorder common parts, and store your shipment and payment preferences.

How do I set up a user account with sales@americancompletiontools.com?

Setting up an account is easy. To set up a user account, please sign in link at the top of this page, and then enter your contact information and shipping address. Follow the directions to set up your account and password.

If you have any questions please contact American Completion Tools Webstore at sales@americancompletiontools.com.

Can I cancel or make a change to my order once it has been submitted?

Sorry, cancellations or changes cannot be made once your order has been submitted.

What is the status of my order and how can I track it?

You will receive two emails after you place your order: an order confirmation email and a shipping confirmation email. The order confirmation email will arrive in your inbox immediately upon placing an order to let you know your order is being processed. A shipping confirmation email will arrive when your order has been shipped and will include an order tracking number.

You may also track my order using the track my order tool.

What carrier will you use to ship my order?

We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.

What payment methods does American Completion Tools accept?

We accept Purchase Orders. If you have existing credit with American Completion Tools, you can use that credit as payment at checkout. If you do not have American Completion Tools credit, you can apply for an credit here. We also accept American Express, Discover, MasterCard and Visa.

Will I be charged sales tax or additional fees?

All sales tax and/or any additional fees will be displayed at checkout.

Do you offer a  warranty?

We guarantee the finest workmanship and the best quality materials. If you are less than completely satisfied due to any defect in material or workmanship, simply send an email to sales@americancompletiontools.com.

How do I return merchandise?

For return costs, or any other return questions please refer to our Returns Policy.