Shipping Policy ACTInc USA
Shipping charges are calculated based on the actual weight, distance traveled, and type of shipping service you specify (Standard, Expedited, next day).
All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight.
Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the buyer.
When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose. Please see the table below for guidance on shipping times.
Alaska and Hawaii
Outside US, Eur., CA, Asia, UAE
American Completion Tools, Incorporated
3084 S. Burleson Blvd
Burleson, Texas 76028
For additional product information, please visit our corporate homepage.
All sales are final. Orders are not subject to cancellation for any reason. Please refer to Section 2 of the terms and conditions for additional details.
Refunds and Exchanges
We accept returns for refund or exchange, for defective items or items damaged in transit. To be eligible for a refund or exchange, you must email us within 30 days of purchase at firstname.lastname@example.org to alert us of the damage and return the item to us at your expense. Upon receipt of the item, we will ship out a replacement or repair the item. If a replacement is not available we will refund the full purchase price of your item. Please refer to Section 6 of the terms and conditions for additional details.